FREQUENTLY ASKED QUESTIONS

• What is the Patient Portal?
  Your Patient Portal allows you to securely access and review your health information. Using your personal computer or smartphone, you can sign in to the following portal link to view a summary of your health information based on your visits to Sanova Dermatology.
  
  
• What kind of information is available to me in my Patient Portal?
  Your Patient Portal allows you to see your past appointments, test results, medications, and a summary of your current health conditions. You are also able to communicate with your Clinical Care Team through a secure, confidential messaging system that works just like e-mail.
  
  
• How do I sign up?
  After scheduling your appointment with Sanova Dermatology, you will be sent an email that expires within 72 hours. This e-mail will include your log-on which is your e-mail address, and a link to verify your last name and date of birth. Once you click on the link and follow the prompts, you will set up a new password. The password must be at least 8 characters and contain 1 uppercase letter, 1 number, and 1 symbol.
  
  
• What if I do not have an e-mail address?
  We will provide you with a username, password, and the address, as seen here, to log in to the Patient Portal. Upon the first login, you will be prompted to change your password. The password must be at least 8 characters and contain 1 uppercase letter, 1 number, and 1 symbol.
  
  
• My username and password don’t seem to work. What could be the problem?
  To log into your Patient Portal please check to make sure you are on the Patient Portal landing page. You can find this page by clicking on the “Patient Login” link next to the “Forgot Password” link from the login screen or choose “Continue as Patient” from the https://sanovaderm.ema.md/ema/PatientLogin.action landing page.
  
  Still having trouble accessing your portal? Call your Sanova Dermatology office for support.
  
  
• What is the URL for the Patient Portal?
  A URL is a unique internet address for a webpage or website. The URL for Sanova Dermatology Patient Portal is https://sanovaderm.ema.md/ema/PatientLogin.action.
  
  
• Is my health information safe?
  The Patient Portal is a safe, secure, and confidential website that protects your personal health information. To maintain the security of your Patient Portal, we advise to never share your password with anyone.
  
  
• I forgot my password. What should I do?
  Go to your patient portal login and select “Forgot Password” located at the bottom of the login screen. An e-mail will be sent to you within 24 hours to reset your password. Remember to check your Junk and/or Spam folders.
  
  
• Can I update my personal information on the Patient Portal?
  To update your personal information in the Patient Portal:
  
  1. Click “My Health” at the top of the screen.
  
  2. Navigate through the different areas to update both personal and medical information. Some areas of information are not editable. Contact your Sanova Dermatology office for questions regarding this information. Please note, it may take up to 72 hours for the changes to appear on the Portal.
  

• Can I schedule an appointment?
  The Patient Portal is for reviewing your Sanova Dermatology health information, not for scheduling appointments. Please select the "SCHEDULE NOW" button at the top of this screen to schedule an appointment.
  
  
• Can I request a prescription refill on the Portal?
  To request a refill:
  
  1. Click “Messages” at the top of the screen.
  2. Click “Compose Message.”
  3. In the “To” field, locate the name of your Provider’s Clinical Care Team.
  4. Enter the “Subject: Prescription Refill.”
  5. Please include the medication name, strength, dose, frequency, and pharmacy information.
  
  *Please allow 48 hours for all prescriptions to be processed. You will be contacted via the portal if the prescription has been approved or denied.
  
  
• When can I see my test results?
  Your test results are typically available 7-10 business days after your procedure. If you have not heard from your Clinical Care Team via the Patient Portal or via phone within this time frame, please call your Sanova Dermatology office.
  
  
• How long does it take for my request to be processed?
  Requests will be processed during normal business hours. The Portal is to process non-urgent patient requests or needs. If you have an urgent dermatology issue, call your Sanova Dermatology office. In the event of an emergency, please call 911.
  
  
• I have logged in to my Patient Portal, but I cannot see all of my information.
  The Patient Portal only works with the Google Chrome or Mozilla Firefox browsers. These are available for free at google.com/chrome or mozilla.org.
  
  
• I’m logged into my Patient Portal, but I cannot find my visit notes.
  To view your past visits with Sanova Dermatology, please navigate the to “Past Appointments” tab on the left-hand side of the “Appointments” landing page.